TERMS & CONDITIONS
By purchasing any items from this website or by ordering a commissioned portrait, you the buyer agree to all the terms detailed below.
No permission is given by Ashleigh Doherty (the artist) in respect of the reproduction of any images or other material on this website or commissioned work. Should you wish to use an image, please contact the artist for permission. All Rights Reserved.
Portrait commissions will be accepted with a 25% booking fee to secure a slot in the work diary and waiting list. Once the portrait is completed and you have approved the watermarked portrait via email, you will need to pay the outstanding balance before the portrait is dispatched. You can do this in full or in installments, however, the portrait will not be delivered until all balances have been fully paid and cleared.
All orders must be paid for either by PayPal or Credit Cards via a PayPal invoice for international payment and bank transfer for UK payments.
Local orders can be paid for with cash upon collection. Please be aware that I work on a first come first serve basis and waiting times can take up to 6-8 months so please contact me to make sure your portrait can be completed and delivered in the time you need.
If the customer wishes to cancel prior to agreed upon start date, the payment amount will be retained as loss of business, to cover the artist’s time, administration, emails, quotations and payment fees.
If the customer wishes to cancel once the portrait has been started, there will be no refunds and all monies paid will be retained by Ashleigh to cover Artists' time, administration, labour, and materials used.
Portrait prices are as per the current published portrait price list on my website. Any older business cards or leaflets you may have sadly cannot be honoured.
If a quotation has been prepared for you this price is only valid for 60 days. Once this period has elapsed a new quotation will be required.
Prices on quotations provided are only valid to the date specified, any price changes during this time will be reflected in the revised quotation.
Any currency converter used is for estimation and information only.
Exchange rates will be calculated either by Paypal or as per the current exchange rates during the time of payment. A quotation will be provided for any all commissions, exchange rates will be accurate as of the date on the quotation and valid for 60 days.
VAT, IMPORT TAX & DUTIES
If a delivery incurs any import tax, VAT, or duties the Customer or Client is solely responsible for these payments.
Ashleigh cannot be held responsible for any additional charges which may occur.
PORTRAIT COMPLETION TIME SCALE
An anticipated date of portrait completion will be given at the time of booking. Whilst every effort will be made to meet this, it should not be regarded as an absolute guarantee.
I keep a log of my portrait commissions allowing 7-10 days to complete each one. My diary is typically filled at least 6-8 months in advance - so if you need your commission for a specific date please order early.
If you would like a commission in time for Christmas, please order it as soon as possible, and remember to factor in Christmas post timings.
DELIVERY & POSTAGE
Unframed portraits will be sent flat packed, with tracking to ensure safe and timely delivery.
All orders are shipped securely with a tracking number to the address you provide. If the item is a gift, it can be shipped directly to the recipient.
Please indicate the address at the time of the order. Most items are shipped within 3-5 business days from portrait completion.
All portraits are packaged in a very high standard, so in the unlikely event your portrait gets damaged in transit please photograph the packaging and portrait and email Ashleigh immediately. Once received, I will create another portrait at no additional cost. The lead time will depend on my waiting list at the time of the enquiry.
Commissions can be collected by prior arrangement only. Please advise you wish to collect your portrait so that no delivery charges are made.
The client is able to make suggestions to a portrait from photographs which will be carried out at no extra charge, however, if these alterations deviate from the original commission an additional charge may be made to the client. No amendments will be made once the portrait has been approved.
If you do not approve the finished portrait, you are not required to make any further payment and the portrait will remain property to Ashleigh.
Due to the nature of custom commissions, once the finished portrait has been approved by the client and shipped, no refunds will be made.
Although every effort is made to ensure that the print images displayed on Ashleigh Draws website are as accurate as possible, the artist cannot guarantee an exact colour match to the product displayed on your screen due to individual screen and colour differences.
Ashleigh retains copyright on all artwork produced and reserves the right to use drawings for Ashleigh’s own promotional material.
Client names may be used in whole or part for testimonials on the website.